Frequently Asked Questions

  • Simply fill out the request form on our website with as much info as possible and a customer service team will come back to you within 24 hours.

  • Horseferry are based in London, however we service a large amount of the UK and we always try our best to cater to your needs. Please reach out to get a quote and discuss your itinerary in further detail.

  • Yes. Our drivers are fully trained for travel across the channel. We frequently travel across Europe; France, Spain and Italy are the most popular.

  • Of course, no matter what length of journey you’re looking to take, whether it’s across country or just to the other side of town, we’re happy to help.

  • We always do our best to be flexible and cater to your needs. If you’d like to request coach hire for multiple days or trips, please reach out to us and we’ll do our best to facilitate your request.

  • Cold food and snacks such as sandwiches and crisps as well as water and soft drinks are permitted on our coaches. Unfortunately, alcohol is not permitted on any of our vehicles. Our only ask is that customers clean up after themselves. In some cases we will request a cleaning fee if the coach is left in a poor state.

  • Yes, all of our drivers are CRB checked so you can rest assured you’re in safe hands.

  • We know that every trip is unique and so needs to be dealt with as such. This is why we take the time to understand what you require and offer a bespoke package tailored to you. Reach out to us about your journey and we’ll ensure your package covers all aspects you require.

  • Of course, submit a quote using our online form or give us a call and tell us about your request. We’ll do everything we can to help you with this.

  • The onboard amenities which come as standard depend on the vehicle hired for your booking. Find out more about our executive vehicle fleet here. Find out more about our coach fleet here.

  • One of our three pillars is reliability and it's very rare for this to happen as we ensure all the pre-planning is done ahead of your journey with us.

  • This is very rare as we run a very reliable fleet of vehicles. In the unfortunate event this happens we always have a replacement coach nearby to come and save the day!